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Company Name:

CollHeath Computer Services

WEB ADDRESS:

www.chcs-online.co.uk

Company Telephone:

+44 (1923) 663 759

Company Address:

58 Mutchetts Close, Watford, Hertfordshire, WD25 9TS

Company Activity:

Computer Hardware/Software customisation, upgrades, maintenance, support and repair.

Geographical areas:

Approximately 12 mile Radius from the centre of Watford, Herts

Tools used:

Universal Diagnostics ToolKit

How tools help:

Helps identify the problem area in most instances quickly eliminating the need for spare equipment and unnecessary time wasting.

Company Name:

JmB-PC

WEB ADDRESS:

www.jmb-pc.co.uk

Company Telephone:

02392 368 351

Company Address:

Office 2, 113A London Road, Waterlooville, Hampshire, PO7 7DZ

Company Activity:

PC Repairs and upgrades, New and used systems, Software installation, Data retrieval and back up.

Areas of expertise:

PC Repairs

Geographical areas:

10 mile radius from above address

Tools used:

Micro-Scope

How tools help:

The main benefit will always be the time saved by using this product and its accurate diagnostic.

Examples:

Too many to list, but the days of continually replacing parts are, thankfully, long gone!

Company Name:

Andrews Computers Repairs And Upgrades

WEB ADDRESS:

www.andrewscomputersrepairandupgrades.biz

Company Telephone:

01268 521505

Company Address:

Chadwin, Nevendon Road, Basildon, Essex, SS13 1BS

Company Activity:

Upgrade and repair computers,custom built systems

Areas of expertise:

Diagnostics and repairs

Geographical areas:

Essex

Tools used:

Diagnostic Toolkit, USB-Scope

How tools help:

It helps diagnose problems quicker and saves time.

Examples:

I had a printer on a usb port not being recognized and used the USB port to diagnose the problem which turned out to be a USB root hub problem on the motherboard

Other Info:

Your technical support team were very helpful when I had a system that would not run the tools and kept hanging on checking the memory on a laptop

Company Name:

Dr Bod

WEB ADDRESS:

www.drbod.co.uk

Company Telephone:

01376 502980

Company Address:

14 Wulvesford, Witham, Essex. CM8 1NN

Company Activity:

PC and Network support for domestic and small business users.

Areas of expertise:

Windows Desktop support and Linux/Windows server based solutions

Geographical areas:

Essex

Tools used:

Micro-Scope, POST-Probe, USB-Scope

How tools help:

They help to confirm suspect failures.

Tips:

The POST probe is useful if you want to test POST completion without hooking up video, mouse or keyboard.

Company Name:

144 Computing Limited

WEB ADDRESS:

www.144-computing.co.uk

Company Telephone:

0208 3869345

Company Address:

2 Milland Court, Well End, Borehamwood, Herts. WD6 5RX

Company Activity:

PC Maintenance, repairs, upgrades, builds, 1-2-1 Lessons, installations, networks, broadband.

Areas of expertise:

PC Maintenance, repairs, upgrades, builds, 1-2-1 Lessons, installations, networks, broadband.

Geographical areas:

Hertfordshire, NW London

Tools used:

Micro-Scope, POST-Probe , EraserDisk

How tools help:

Pinpoints trouble quickly.

Examples:

Spotted problems with a faulty motherboard in 5 minutes!

Company Name:

Freelance Computers

WEB ADDRESS:

www.freelancecomputers.co.uk

Company Telephone:

01753 776882

Company Address:

The Studio, 7 Stuart Close, Windsor, Berkshire. SL4 5NU

Company Activity:

Specialist System Builders Network Installation/Networks Repairs and Upgrades Website Design.

Areas of expertise:

Specialist Bespoke Computer System Builders.

Geographical areas:

20 mile radius of Windsor.

Tools used:

Micro-Scope

How tools help:

Faster and more accuratley diagnosing component faults.

Company Name:

Quantum Leaders Limited

WEB ADDRESS:

www.quantum-leaders.co.uk

Company Telephone:

0870 350 5415

Company Address:

8 Robert Davis Court, Nuffield Road, Cambridge, CB4 1TP

Company Activity:

Computer builds, upgrades, networks, installation, diagnostics, IT Support.

Geographical areas:

East (Cambridge)

Tools used:

Micro-Scope, USB-Scope. & Post-Probe.

How tools help:

We would have trouble functioning without it. I would not use anything else and have been using it since 1995

Company Name:

Just PC's

WEB ADDRESS:

www.just-pcs.co.uk

Company Telephone:

01795 662233

Company Address:

1 Broadway, Sheerness, KENT

Company Activity:

Retail / Service / Repair / Build.

Areas of expertise:

Windows 95 - XP, Networking and repair.

Geographical areas:

South East.

Tools used:

Micro-Scope, POST-Probe

How tools help:

It’s sometimes difficult to understand, but once you know how to use it - it does enable you to work much faster and more accurately.

Company Name:

The Computer Company

Company Telephone:

07980 592451

Company Address:

Meadowside, 22 Tothill Street, Minster-in-Thanet, Ramsgate, Kent, CT12 4AG

Company Activity:

Business and Domestic PC services.

Areas of expertise:

PC troubleshooting and repair, Windows Networking.

Geographical areas:

Thanet, East Kent

Tools used:

Micro-Scope

How tools help:

Great tool in assessing hardware health and specs.

Examples:

I have used Microscope in troubleshooting many PCs on site and off site to aid in repair strategy.

Company Name:

Rysecom Computer Services

Website

www.rysecom.co.uk

Company Telephone:

01634 710 159

Company Address:

54 Goddington Road, Strood, Rochester, Kent ME2 3DE

Company Activity:

Computer Support & Maintenance, Networking, Disposals, supplier of new and second user equipment.

Areas of expertise:

Hardware maintenance & support, Network, Microsoft products support.

Geographical areas:

South East mainly Kent

Tools used:

Micro-Scope, USBScope

How tools help:

It gives me the point of failure in less than half the time, hence helping me to fix the problem sooner and get on with the next.

Examples:

Can't really think of which to mention as every pc that I fix now does not go without a full check using Micro-Scope. It gives me peace of mind when it goes back to the customer. I especially like the hard drive and memory checks – plus the utility to wipe out a hard drive is great.

Other info:

It's just great to know you have a tool you can really rely on.

Company Name:

Atlantis/hc

WEB ADDRESS:

www.atlantishc.co.uk

Company Telephone:

01227 787352

Company Address:

35 Northgate, Canterbury, Kent, CT1 1BL

Company Activity:

IT Repair, maintenance, and sales

Areas of expertise:

Fault finding and sales

Geographical areas:

Canterbury 7 mile radius

Tools used:

Micro-scope

How tools help:

A more thorough system check

Examples:

We have found often that it will find the most minor of faults, otherwise undetected.

Company Name:

Mad Dog UK Ltd

WEB ADDRESS:

www.maddoguk.com

Company Telephone:

01634682322

Company Address:

39 Merivale Grove, Chatham, Kent, ME5 8HP

Company Activity:

PC and Network support for domestic and small business users.

Areas of expertise:

Custom Built PC's; PC Repairs, Upgrades & Networking; Hardware & Software Installation; From DOS to Windows XP and Linux; Virus and spyware removal.

Geographical areas:

North Kent, especially the Medway Towns.

Tools used:

Micro-Scope & POST-Probe

How tools help:

The fault finding capabilities allow us to diagnose problems faster and more accurately.

Examples:

The hard drive and memory checks are invaluable and often save hours looking for software problems where none exist. The utility to security wipe a hard drive is also very useful.

Tips:

Check the hard drive and memory with Micro-Scope before you do anything else.

Company Name:

Amplio Ltd

WEB ADDRESS:

www.amplio.co.uk

Company Telephone:

01895 424424

Company Address:

Millennium House, Horton Close, West Drayton, Middlesex, UB7 8LN

Company Activity:

We Sell IT hardware software and support services.

Areas of expertise:

IT Support for Home Users & Small Business.

Geographical areas:

West London, Middlesex, Bucks, Berkshire, Hertfordshire

Tools used:

Micro-Scope, POST-Probe & EraserDisk

How tools help:

We can quickly diagnose and repair most computer faults.

Examples:

A number of power supply faults have been detected.

Tips:

Use them first dont try and guess what the problem is - you will save time.

Company Name:

Cheriton Computers

Company Telephone:

01303 277 043

Company Address:

343 Cheriton Road, Folkestone, Kent, CT19 4BP

Company Activity:

Computer repairs and upgrades

Areas of expertise:

Hardware repairs

Geographical areas:

East Kent

Tools used:

Micro-Scope, POST-Probe, Diagnostic Toolkit & USB-Scope

How tools help:

Saves time with diagnostics. Points to the problem quickly & time is money!

Examples:

a number of motherboards have been consigned to the bin quickly without the need for extensive testing

Tips:

Use it first - not as a last resort

Company Name:

MAAB Solutions

WEB ADDRESS:

www.maabsolutions.co.uk

Company Telephone:

01252 690045

Company Address:

1 Balmoral Crescent, Farnham, Surrey, GU9 0DN

Company Activity:

IT support for small businesses and home users

Areas of expertise:

PC support, PC repair and upgrade, networking, training

Geographical areas:

Surrey

How tools help:

It is a very good way of testing the hardware.

Tips:

Read the manual. It's a great product.

Company Name:

Ideal-PCs

WEB ADDRESS:

www.ideal-pcs.co.uk

Company Telephone:

01920 871 687

Company Address:

95 The Maltings, Roydon Rd, Stanstead Abbots, Herts SG12 8HG

Company Activity:

New PCs Sales, PC & Laptop Repairs & Upgrades

Areas of expertise:

Repairs & Upgrades for all types of PCs & Laptops + Building new PC Systems

Geographical areas:

Hertfordshire, North London

Tools used:

Micro-Scope

How tools help:

Since using Micro-Scope for "Diagnostic Tests" & for "Burning In" newly assembled PCs my business has definitely benefited. We are now able to diagnose faults accurately & backed-up with the invaluable "test report printout" feature, we can present a report to our customers with a higher level of confidence. With newly assembled PCs we are also able to detect faulty new components and rectify these before being delivered to our customers, and as a result returns on our new PCs are less than 5%.

Examples:

A 10 month old Laptop came in to us running extremely slow, the customer was told by the supplier he had too many programs running in the back-ground and as a result these programs were using up much of the Laptops recources. After running a "Batch Test" using Micro-Scope, DMA 1 on the system board showed as "Failed which is consistent with the symptoms. A full test report printout was given to the customer who in return produced the report to the supplier.

Tips:

Familiarise yourself with all the features of Micro-Scope as this will give you a better understanding of how to get the best out of each feature.

Company Name:

Which Solutions Ltd.

Company Telephone:

01787 461576

Company Address:

Enterprise House, Rippers Court, Sible hedingham, Essex CO9 3PY

Company Activity:

Total IT solutions Provider, Computer Sales, Repairs, Upgrades, Network Installations, Microsoft partner.

Areas of expertise:

Our expertise is meeting the customer's expectations. We offer FREE diagnostics using the best diagnostic tools in the business.

Geographical areas:

North East Essex, and the south

Tools used:

Diagnostic Toolkit

How tools help:

These tools ensure that we can offer free diagnostics and fix problems first, every time with minimum labour cost.

Company Name:

Apex Laptops

WEB ADDRESS:

www.apexlaptops.co.uk

Company Telephone:

08450 95 55 35

Company Address:

Unit 3, Bentley Street, Gravesend, Kent, DA12 2DH

Company Activity:

Repair laptops, notebooks and HP / Compaq iPAQ PDA's.

Areas of expertise:

Laptop + iPAQ repair specialists

Geographical areas:

Nationwide

Tools used:

USB Scope

How tools help:

Excellent accurate product

Examples:

We use the Scope to test laptop boot processes

Company Name:

Pro IT Services

Web address:

www.proits.co.uk

Company Telephone:

01268 456779

Company Address:

67 Highcliffe Road, Wickford, Essex

Company Activity:

Total IT solutions Provider, Computer Sales, Repairs, Upgrades, Network Installations, Data Recovery / Data Disposal PCs & Laptops for home and businesses users

Areas of expertise:

Small Business specialist, Home user, Internet, Networking and Data Recovery

Geographical areas:

All of Essex for most services and the whole of the UK for Data Recovery

Tools used:

Micro-Scope & POST-Probe - as the Diagnostic Toolkit.

How tools help:

The faultfinding capabilities allow us to diagnose problems that one would never normally find the first time around.

Examples:

For fault finding the POST-Probe is excellent, I had a motherboard that I was working on but it kept doing funny things. I slotted the POST-Probe card in and started the system straight away I could see that there was no -12V and no +5V I changed the power supply and regained the -12V but the +5V was still missing. Without the POST-Probe I would have spent hours on this and still probably not had the system back.

I had a customers system with graphics problems - I tested the graphics card with Micro-Scope and it passed all the tests, not quite sure what to do next I slotted in the post-probe and straight away it showed that the clock was not running which affects the video display. Without Micro-Scope and POST-Probe there, I would have changed the graphics card.

Tips:

Always put in the POST-Probe if you have the case open if everything is ok you have lost nothing, if it flashes up a problem you did not know about it could save you hours

Other Info:

These are technical equipment and become easier to use the more you use them and depend on them.

Company Name:

Class Technology

WEB ADDRESS:

www.classtechnology.co.uk

Company Telephone:

01279 659269

Company Address:

First Floor, 5H Bridge Street, Bishops Stortford, Hertfordshire CM23 2JU

Company Activity:

IT Support, Web Site Design, Computer Training

Areas of expertise:

Computer Programming, Computer Repairs, Database Programming

Geographical areas:

East Anglia and South East

Tools used:

Micro-Scope

How tools help:

Generally we have a good idea of which component is likely to cause specific issues with PCs and servers, but when we are unsure of this - the Micro 2000 tools help us decide by pinpointing the faulty item

Examples:

In particular, Memory, Hard Drive and Motherboard performance issues.

Company Name:

Byrne IT

WEB ADDRESS:

www.byrneit.co.uk

Company Telephone:

01708 705807

Company Address:

1 Hulse Avenue, ROMFORD, Essex, RM7 8NT

Company Activity:

IT support for Small Businesses and Home Users; Desktop PC repairs, upgrades, computer support, Maintenance, Networking and 1-2-1 software training.

Areas of expertise:

IT support for Small Businesses and Home Users; Desktop PC repairs, upgrades, computer support, Maintenance, Networking and 1-2-1 software training.

Geographical areas:

Essex, Central and Greater London

Tools used:

Micro-Scope, USB-Scope

How tools help:

It gives me the point of failure in less than half the time, hence helping me to fix the problem sooner and with hard drive and memory checks, these tools are invaluable and often save hours looking for software problems where none existed - the utility to Security Wipe a hard drive, for customers wishing to securely erase their information is also very useful.

I am now able to diagnose faults accurately & backed-up with the invaluable "Test Report Printout" feature, we can present a report to our customers with a higher level of confidence.

Examples:

An eight month old desktop computer came to me, not long after purchasing this hardware and software from Micro 2000, with the computer not starting up, though the lights on the front panel case were on.

After using Micro 2000's Post-Probe, a full test report help pin-point the fault with the main "AMD" processor, which was faulty (though the original supplier said it was the fault of another component, which the customer had fitted themselves!).

A full test report was printed and a copy given to the customer, who took the computer back to the supplier and showed them the report - apparently, about 3-4 days later their computer had a brand new AMD processor chip fitted, "free of charge"!

Tips:

Familiarise yourself with all the features of Micro-Scope, Post-Probe and USB-Scope, even if you use them on an older test computer, as this will give you a better understanding of how to get the best out of each feature - though, use it first and not as a last resort!

Company Name:

Peter Romain Associates

WEB ADDRESS:

www.romain.co.uk

Company Telephone:

+44 (0) 1206 332 944

Company Address:

23 Wren Close, Stanway, Colchester, Essex, CO3 8ZB

Company Activity:

Websites and computer support.

Areas of expertise:

software - use and diagnostics.
hardware - diagnostics and upgrades.

Geographical areas:

Essex

Tools used:

Micro-Scope

How tools help:

Helps to test memory and hard disk functions, the other tests are useful too.

Examples:

A difficult memory fault was causing a PC to crash intermittently - your software proved one memory location was at fault.

If you would like to be listed as a Micro 2000 Recognised User please click here.