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  • SOUTH EAST ENGLAND

    SOUTH EAST:

    Computer Rehab

     

    Web address:

    www.computer-rehab.co.uk

    Company Telephone:

    01438 742332

    Company Address:

    Broadwater Crescent, Stevenage, Herts. SG2 8HD

    Company Activity:

    Home Computer Support in plain English

    Geographical areas:

    Beds, Herts, Cambs

    Tools used:

    Diagnostic Toolkit

    How tools help:

    It gives complete peace of mind. I know that I am dealing with fully working hardware before I even start looking at the software.

     
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    SOUTH EAST:

    PC PITSTOP

     

    Web address:

    www.pc-pitstop.co.uk

    Company Telephone:

    01634 281869

    Company Address:

    119a Watling St, Gillingham, Kent ME7 2YX

    Company Activity:

    PC & Laptop Repairs, System upgrades. Networking, Data Recovery

    Areas of expertise:

    Troubleshooting and Patience

    Geographical areas:

    Medway Towns

    Tools used:

    Microscope Duo, USB Scope

    How tools help:

    As it is independant of the operating system and the associated problems, it goes straight to the machine code level to help identify problems.

    Examples:

    I have been using Micro 2000 since 1998/99.

    Tips:

    Keep it within arms length on your workbench.

     
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    SOUTH EAST:

    Amberley Computer Systems

     

    Web address:

    www.amberleycomputersystems.com

    Company Telephone:

    0845 644 1294

    Company Address:

    116 Worplesdon Road, Guildford, Surrey, GU2 9RT

    Company Activity:

    Complete solutions provider B2B Installations and maintenance of PCs Servers and data recovery / IT consultants

    Areas of expertise:

    Servers workstations, Microsoft partners, Seagate partners, APC power specialists, Networking, Corporate PCA Members, Mamut Business software, Microsoft licensing

    Geographical areas:

    Surrey and the South East

    Tools used:

    Diagnostic Toolkit

    How tools help:

    Saves us time in diagnosing faults with systems and reaffirms our own assumptions as to the problem.

     
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    SOUTH EAST:

    Andrews Computers Repairs And Upgrades

     

    WEB ADDRESS:

    www.andrewscomputersrepairandupgrades.biz

    Company Telephone:

    01268 521505

    Company Address:

    Chadwin, Nevendon Road, Basildon, Essex, SS13 1BS

    Company Activity:

    Upgrade and repair computers,custom built systems

    Areas of expertise:

    Diagnostics and repairs

    Geographical areas:

    Essex

    Tools used:

    Diagnostic Toolkit, USB-Scope

    How tools help:

    It helps diagnose problems quicker and saves time.

    Examples:

    I had a printer on a USB port not being recognized and used the USB port to diagnose the problem which turned out to be a USB root hub problem on the motherboard

    Other Info:

    Your technical support team were very helpful when I had a system that would not run the tools and kept hanging on checking the memory on a laptop

     
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    SOUTH EAST:

    Atlantis/hc

     

    WEB ADDRESS:

    www.atlantishc.co.uk

    Company Telephone:

    01227 479 646

    Company Address:

    155 Wincheap, Canterbury, Kent, CT1 3SE

    Company Activity:

    IT Repair, maintenance, and sales

    Areas of expertise:

    Fault finding and sales

    Geographical areas:

    Canterbury 7 mile radius

    Tools used:

    Micro-scope

    How tools help:

    A more thorough system check

    Examples:

    We have found often that it will find the most minor of faults, otherwise undetected.

     
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    SOUTH EAST:

    Bicester Computers Ltd

     

    Website:

    www.bicester-computers.com

    Company Telephone:

    01869 322 096 / 07788 994 343

    Company Address:

    Suite 2, Unit B12, Bicester Business Centre, Telford Road, Bicester, OX26 4LD

    Company Activity:

    Home and Small Office IT Support

    Areas of expertise:

    * Desktops, Laptops, and Servers - upgrades & servicing
    * Virus, Trojans and Spyware - removal and prevention
    * Software migration, back-up and data recovery
    * Database design, build, deployment and support
    * Remote access support
    * Custom built computers
    * Server implementation and data migration

    Geographical areas:

    Bicester, Banbury, Milton Keynes, Oxford, Kidlington - Midlands and all surrounding villages.

    Tools used:

    Full Diagnostic Toolkit Professional

    How tools help:

    The tools are very fast and accurate and take a lot of the guesswork out of diagnosing faults enabling repairs to be done quicker and very professionally.

     
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    SOUTH EAST:

    Byrne IT

     

    WEB ADDRESS:

    www.byrneit.co.uk

    Company Telephone:

    01708 705807

    Company Address:

    1 Hulse Avenue, ROMFORD, Essex, RM7 8NT

    Company Activity:

    IT support for Small Businesses and Home Users; Desktop PC repairs, upgrades, computer support, Maintenance, Networking and 1-2-1 software training.

    Areas of expertise:

    IT support for Small Businesses and Home Users; Desktop PC repairs, upgrades, computer support, Maintenance, Networking and 1-2-1 software training.

    Geographical areas:

    Essex, Central and Greater London

    Tools used:

    Micro-Scope, USB-Scope

    How tools help:

    It gives me the point of failure in less than half the time, hence helping me to fix the problem sooner and with hard drive and memory checks, these tools are invaluable and often save hours looking for software problems where none existed - the utility to Security Wipe a hard drive, for customers wishing to securely erase their information is also very useful.

    I am now able to diagnose faults accurately & backed-up with the invaluable "Test Report Printout" feature, we can present a report to our customers with a higher level of confidence.

    Examples:

    An eight month old desktop computer came to me, not long after purchasing this hardware and software from Micro 2000, with the computer not starting up, though the lights on the front panel case were on.

    After using Micro 2000's Post-Probe, a full test report help pin-point the fault with the main "AMD" processor, which was faulty (though the original supplier said it was the fault of another component, which the customer had fitted themselves!).

    A full test report was printed and a copy given to the customer, who took the computer back to the supplier and showed them the report - apparently, about 3-4 days later their computer had a brand new AMD processor chip fitted, "free of charge"!

    Tips:

    Familiarise yourself with all the features of Micro-Scope, Post-Probe and USB-Scope, even if you use them on an older test computer, as this will give you a better understanding of how to get the best out of each feature - though, use it first and not as a last resort!

     
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    SOUTH EAST:

    Cheriton Computers

     

    Company Telephone:

    01303 277 043

    Company Address:

    343 Cheriton Road, Folkestone, Kent, CT19 4BP

    Company Activity:

    Computer repairs and upgrades

    Areas of expertise:

    Hardware repairs

    Geographical areas:

    East Kent

    Tools used:

    Micro-Scope, POST-Probe, Diagnostic Toolkit & USB-Scope

    How tools help:

    Saves time with diagnostics. Points to the problem quickly & time is money!

    Examples:

    a number of motherboards have been consigned to the bin quickly without the need for extensive testing

    Tips:

    Use it first - not as a last resort

     
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    SOUTH EAST:

    Class Technology

     

    WEB ADDRESS:

    www.classtechnology.co.uk

    Company Telephone:

    01279 659269

    Company Address:

    First Floor, 5H Bridge Street, Bishops Stortford, Hertfordshire CM23 2JU

    Company Activity:

    IT Support, Web Site Design, Computer Training

    Areas of expertise:

    Computer Programming, Computer Repairs, Database Programming

    Geographical areas:

    East Anglia and South East

    Tools used:

    Micro-Scope

    How tools help:

    Generally we have a good idea of which component is likely to cause specific issues with PCs and servers, but when we are unsure of this - the Micro 2000 tools help us decide by pinpointing the faulty item

    Examples:

    In particular, Memory, Hard Drive and Motherboard performance issues.

     
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    SOUTH EAST:

    Compuwight

     

    Web address:

    www.compuwight.co.uk

    Company Telephone:

    01983 280529

    Company Address:

    Unit 5a, Prospect Business Centre, Prospect Road, Cowes, Isle of Wight. P031 7AD

    Company Activity:

    Repairs, Troubleshooting, Upgrades, New Systems, Networks.

    Areas of expertise:

    Hardware Fault Finding, Windows OS, Networking, System Building.

    Geographical areas:

    Isle of Wight

    Tools used:

    Micro-Scope

    How tools help:

    Better, faster, more accurately gives the customer a professional service which builds confidence and future business

    Examples:

    Proving to a customer that a memory module was causing their system to crash and not a software/OS problem, seeing it on the screen is difficult to argue against.

    Other info:

    Letting customers known that you use professional diagnostic tools and not the old 'swapping parts until I think it works' approach.

     
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    SOUTH EAST:

    Dr Bod

     

    WEB ADDRESS:

    www.drbod.co.uk

    Company Telephone:

    01376 502980

    Company Address:

    14 Wulvesford, Witham, Essex. CM8 1NN

    Company Activity:

    PC and Network support for domestic and small business users.

    Areas of expertise:

    Windows Desktop support and Linux/Windows server based solutions

    Geographical areas:

    Essex

    Tools used:

    Micro-Scope, POST-Probe, USB-Scope

    How tools help:

    They help to confirm suspect failures.

    Tips:

    The POST probe is useful if you want to test POST completion without hooking up video, mouse or keyboard.

     
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    SOUTH EAST

    DK Networks

     

    WEB ADDRESS:

    www.dknetworks.co.uk

    Company Telephone:

    01227 200020

    Company Address:

    23 Woodman Avenue, Whitstable, Kent, CT5 2RB

    Company Activity:

    Home & Business Computer & Network Services.

    Areas of Expertise:

    Hardware Maintenance & Repair, Network Installation & Configuration, Microsoft Software Support.

    Geographical areas:

    East Kent

    Tools used:

    Micro-Scope, POST-Probe

    How tools help:

    A very quick and easy hardware test helping pinpoint the fault accurately every time.

     
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    SOUTH EAST:

    F1 Key Computers

     

    WEB ADDRESS:

    www.f1-key.co.uk

    Company Telephone:

    02380 988 008

    Company Address:

    Unit 19 Solent Business Centre, Millbrook Road West, Southampton , SO15 0HW

    Company Activity:

    PC sales and repairs for home and business customers, plus small business IT solutions

    Areas of Expertise:

    Wireless networks, general computer / laptop repairs, small business solutions

    Geographical areas:

    Hampshire

    Tools used:

    Micro-Scope

    How tools help:

    Micro-Scope takes out the guess work and the 'swap it and see' method meaning we are consistent in our approach and much quicker at doing it.

    Examples:

    A laptop hard drive had become corrupt, customer tried to restore windows which failed, the manufacturer told customer he needed a new hard drive which he bought, but still did not work, he was then told that his restore disc was faulty and was sent a new one, this failed too. The customer came to us at this point, expecting us to say it was not worth fixing, within a day he had it back working fine - Micro-Scope found a problem with one of his RAM chips which we were able to replace and run his restore disc with no problems.

    Tips:

    Understand your tools inside out - they can normally do more than you use them for!

     
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    SOUTH EAST:

    Freelance Computers

     

    WEB ADDRESS:

    www.freelancecomputers.co.uk

    Company Telephone:

    01753 776882

    Company Address:

    The Studio, 7 Stuart Close, Windsor, Berkshire. SL4 5NU

    Company Activity:

    Specialist System Builders Network Installation/Networks Repairs and Upgrades Website Design.

    Areas of expertise:

    Specialist Bespoke Computer System Builders.

    Geographical areas:

    20 mile radius of Windsor.

    Tools used:

    Micro-Scope

    How tools help:

    Faster and more accurately diagnosing component faults.

     
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    SOUTH EAST:

    Ideal-PCs

     

    WEB ADDRESS:

    www.ideal-pcs.co.uk

    Company Telephone:

    01920 871 687

    Company Address:

    95 The Maltings, Roydon Road, Stanstead Abbots, Herts. SG12 8HG

    Company Activity:

    New PCs Sales, PC & Laptop Repairs & Upgrades

    Areas of expertise:

    Repairs & Upgrades for all types of PCs & Laptops + Building new PC Systems

    Geographical areas:

    Hertfordshire, North London

    Tools used:

    Micro-Scope

    How tools help:

    Since using Micro-Scope for "Diagnostic Tests" & for "Burning In" newly assembled PCs my business has definitely benefited. We are now able to diagnose faults accurately & backed-up with the invaluable "test report printout" feature, we can present a report to our customers with a higher level of confidence. With newly assembled PCs we are also able to detect faulty new components and rectify these before being delivered to our customers, and as a result returns on our new PCs are less than 5%.

    Examples:

    A 10 month old Laptop came in to us running extremely slow, the customer was told by the supplier he had too many programs running in the back-ground and as a result these programs were using up much of the Laptops resources. After running a "Batch Test" using Micro-Scope, DMA 1 on the system board showed as "Failed which is consistent with the symptoms. A full test report printout was given to the customer who in return produced the report to the supplier.

    Tips:

    Familiarise yourself with all the features of Micro-Scope as this will give you a better understanding of how to get the best out of each feature.

     
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    SOUTH EAST:

    In Touch Technical Services Ltd

     

    WEB ADDRESS:

    www.ittsl.com

    Company Telephone:

    0870 442 8366

    Company Address:

    The Old Bakery, Portsmouth Road, Bursledon, Southampton, Hampshire, SO31 8EQ

    Company Activity:

    Complete range of Information & Communication Technology products and services.

    Areas of expertise:

    PC & Server Support, Web Design, Networking, Hardware & Software Sales, Telephony Consultancy

    Geographical areas:

    Southampton, Hampshire, and adjacent counties.

    Tools used:

    Universal Diagnostic Toolkit

    How tools help:

    Allows us to test at a level below the operating system.

    Examples:

    We have found often that it will find the most minor of faults, otherwise undetected.

     
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    SOUTH EAST:

    Island Technology Systems Ltd

     

    Web address:

    www.islandtechnologysystems.co.uk

    Company Telephone:

    01983 290 447

    Company Address:

    18 Yarborough Road, East Cowes, Isle of Wight

    Company Activity:

    Service and Sales of IT equipment.

    Areas of expertise:

    All areas

    Geographical areas:

    The Isle of Wight for Service, and the UK for sales

    Tools used:

    Micro-Scope, POST-Probe, USB-Scope

    How tools help:

    Getting to the root of a problem using information supplied by the customer can sometimes be very time consuming. Especially when they are 'sure' it's the motherboard.

    Examples:

    A small network was continually crashing. It could have taken ages to go through each computer. Using the Micro 2000 tools meant it took a fraction of the time. It correctly diagnosed there was a problem with a USB printer. Once removed, the system ran perfectly.

     
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    SOUTH EAST:

    JMB-PC

     

    WEB ADDRESS:

    www.jmb-pc.co.uk

    Company Telephone:

    02392 368 351

    Company Address:

    Office 2, 113A London Road, Waterlooville, Hampshire, PO7 7DZ

    Company Activity:

    PC Repairs and upgrades, New and used systems, Software installation, Data retrieval and back up.

    Areas of expertise:

    PC Repairs

    Geographical areas:

    10 mile radius from above address

    Tools used:

    Micro-Scope

    How tools help:

    The main benefit will always be the time saved by using this product and its accurate diagnostic.

    Examples:

    Too many to list, but the days of continually replacing parts are, thankfully, long gone!

     
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    SOUTH EAST:

    JW Computer Services

     

    WEB ADDRESS:

    www.jwcomputers.co.uk

    Company Telephone:

    01256-763268

    Company Address:

    14 Broad Leaze, Hook, Hants, RG27 9PF

    Company Activity:

    Computer repairs & maintenance, sales, networks, consultancy

    Areas of expertise:

    As above

    Geographical areas:

    North Hampshire

    Tools used:

    MicroScope and Post-Probe

    How tools help:

    Improves productivity as can leave MicroScope to check system while getting on with other work.

     
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    SOUTH EAST:

    Just PC's

     

    WEB ADDRESS:

    www.just-pcs.co.uk

    Company Telephone:

    01795 662233

    Company Address:

    1 Broadway, Sheerness, KENT. ME12 1UD

    Company Activity:

    Retail / Service / Repair / Build.

    Areas of expertise:

    Windows 95 - XP, Networking and repair.

    Geographical areas:

    South East.

    Tools used:

    MicroScope and Post-Probe

    How tools help:

    Once you know how to use it - it does enable you to work much faster and more accurately.

     
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    SOUTH EAST:

    Pro IT Services

     

    Web address:

    www.proits.co.uk

    Company Telephone:

    01268 456779

    Company Address:

    67 Highcliffe Road, Wickford, Essex SS11 8JP

    Company Activity:

    Total IT solutions Provider, Computer Sales, Repairs, Upgrades, Network Installations, Data Recovery / Data Disposal PCs & Laptops for home and businesses users

    Areas of expertise:

    Small Business specialist, Home user, Internet, Networking and Data Recovery

    Geographical areas:

    All of Essex for most services and the whole of the UK for Data Recovery

    Tools used:

    Micro-Scope & POST-Probe - as the Diagnostic Toolkit.

    How tools help:

    The faultfinding capabilities allow us to diagnose problems that one would never normally find the first time around.

    Examples:

    For fault finding the POST-Probe is excellent, I had a motherboard that I was working on but it kept doing funny things. I slotted the POST-Probe card in and started the system straight away I could see that there was no -12V and no +5V I changed the power supply and regained the -12V but the +5V was still missing. Without the POST-Probe I would have spent hours on this and still probably not had the system back.

    I had a customers system with graphics problems - I tested the graphics card with Micro-Scope and it passed all the tests, not quite sure what to do next I slotted in the post-probe and straight away it showed that the clock was not running which affects the video display. Without Micro-Scope and POST-Probe there, I would have changed the graphics card.

    Tips:

    Always put in the POST-Probe if you have the case open if everything is ok you have lost nothing, if it flashes up a problem you did not know about it could save you hours

    Other Info:

    These are technical equipment and become easier to use the more you use them and depend on them.

     
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    SOUTH EAST:

    Rysecom Computer Services

     

    Website

    www.rysecom.co.uk

    Company Telephone:

    01634 710 159

    Company Address:

    54 Goddington Road, Strood, Rochester, Kent ME2 3DE

    Company Activity:

    Computer Support & Maintenance, Networking, Disposals, supplier of new and second user equipment.

    Areas of expertise:

    Hardware maintenance & support, Network, Microsoft products support.

    Geographical areas:

    South East mainly Kent

    Tools used:

    Micro-Scope, USBScope

    How tools help:

    It gives me the point of failure in less than half the time, hence helping me to fix the problem sooner and get on with the next.

    Examples:

    Can't really think of which to mention as every pc that I fix now does not go without a full check using Micro-Scope. It gives me peace of mind when it goes back to the customer. I especially like the hard drive and memory checks – plus the utility to wipe out a hard drive is great.

    Other info:

    It's just great to know you have a tool you can really rely on.

     
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    SOUTH EAST:

    Sienar Systems Limited

     

    WEB ADDRESS:

    www.sienar.co.uk

    Company Telephone:

    01273 492316

    Company Address:

    50 Wantley Hill, Henfield, West Sussex, BN5 9JS

    Company Activity:

    Sienar Systems offer a complete IT Service to Small businesses and home users from supply and installation to troubleshooting.

    Areas of Expertise:

    Wireless LAN, Microsoft Windows, TCP/IP Networking, Thin Client ans Terminal Server, Remote Access and Security

    Geographical areas:

    Sussex and the South East of England, if a client has networks outside of these regions we can still offer support for them, our furthest client is Antigua

    Tools used:

    Universal Diagnostic Toolkit

    How tools help:

    To be able to diagnose exactly where the problem lies takes away the trial and error of swapping out hardware to try and find the issue.

     
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    SOUTH EAST:

    MAAB Solutions

     

    WEB ADDRESS:

    www.maabsolutions.co.uk

    Company Telephone:

    01252 690045

    Company Address:

    1 Balmoral Crescent, Farnham, Surrey, GU9 0DN

    Company Activity:

    IT support for small businesses and home users

    Areas of expertise:

    PC support, PC repair and upgrade, networking, training

    Geographical areas:

    Surrey

    How tools help:

    It is a very good way of testing the hardware.

    Tips:

    Read the manual. It's a great product.

     
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    SOUTH EAST:

    Mad Dog UK Ltd

     

    WEB ADDRESS:

    www.maddoguk.com

    Company Telephone:

    01634682322

    Company Address:

    39 Merivale Grove, Chatham, Kent, ME5 8HP

    Company Activity:

    PC and Network support for domestic and small business users.

    Areas of expertise:

    Custom Built PC's; PC Repairs, Upgrades & Networking; Hardware & Software Installation; From DOS to Windows XP and Linux; Virus and spyware removal.

    Geographical areas:

    North Kent, especially the Medway Towns.

    Tools used:

    Micro-Scope & POST-Probe

    How tools help:

    The fault finding capabilities allow us to diagnose problems faster and more accurately. This product is a total life saver and has helped us many times with a difficult problem.  We would not be without it and is certainly worth every penny.

    Examples:

    The hard drive and memory checks are invaluable and often save hours looking for software problems where none exist. The utility to security wipe a hard drive is also very useful.

    Tips:

    Check the hard drive and memory with Micro-Scope before you do anything else.

     
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    SOUTH EAST:

    TCG Computer Services Limited

     

    WEB ADDRESS:

    www.tcgcomputerservices.com

    Company Telephone:

    01256 462 332

    Company Address:

    14 Little Copse Chase, Chineham, Basingstoke, RG24 8GL

    Company Activity:

    IT services for Small / Medium Companies

    Areas of Expertise:

    Servers, Networking etc

    Geographical areas:

    Hampshire and Isle of White

    Tools used:

    MicroScope and POST-Probe

    How tools help:

    They help me to quickly find the answer for many of the problems that would otherwise take a long time without these kinds of diagnostic tools.

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    SOUTH EAST:

    The Computer Company

     

    Company Telephone:

    07980 592451

    Company Address:

    Meadowside, 22 Tothill Street, Minster-in-Thanet, Ramsgate, Kent, CT12 4AG

    Company Activity:

    Business and Domestic PC services.

    Areas of expertise:

    PC troubleshooting and repair, Windows Networking.

    Geographical areas:

    Thanet, East Kent

    Tools used:

    Micro-Scope

    How tools help:

    Great tool in assessing hardware health and specs.

    Examples:

    I have used Microscope in troubleshooting many PCs on site and off site to aid in repair strategy.

     
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    SOUTH EAST:

    TWS Computer Services Ltd.

     

    WEB ADDRESS:

    www.tws.eu.com

    Company Telephone:

    01892 613447

    Company Address:

    35 Aldervale Cottages, Crowborough, East Sussex TN6 3BT

    Company Activity:

    Computer Services for Small Business and Individuals including Networking, Web Services.

    Areas of expertise:

    Windows 2003 Server, Exchange 2003, Networking and PC installations.

    Geographical areas:

    South East England for on-site and Worldwide for Web Services

    Tools used:

    Micro Scope, Post Probe, USB Scope

    How tools help:

    It is very useful to have an Operating System independent hardware diagnostics system.

    Examples:

    I have proved USB port failure by using USB probe when the Operating System failed to recognise peripherals.

    Tips:

    Don't leave it in the office when "working on customer site visits.

     
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    SOUTH EAST:

    x-pc systems

     

    Web address:

    www.x-pcsystems.co.uk

    Company Telephone:

    02392 436980

    Company Address:

    326 Middlepark Way, Havant, Hants, P09 5DS

    Company Activity:

    PC Repairs, Maintenance and Upgrades.

    Areas of expertise:

    Fault Diagnostics / Maintenance

    Geographical areas:

    Portsmouth and Surrounding Areas / West Sussex

    Tools used:

    Micro-Scope, POST-Probe, USB-Scope

    How tools help:

    I have found that using Micro-Scope has cut the amount of time I spend diagnosing equipment which means the customers are happier with my service.

    Examples:

    I had one customer who told me that he had been to 3 other pc repairers in my area with a fault on his system which kept shutting down the computer and every time he was told there was nothing wrong with the hardware it was just a Trojan. He then came to me and after running some tests on the system with Micro-Scope I found one of his memory sticks was failing after benchmarking it, I replaced the memory and the system hasn't crashed since. So thanks to MICRO-SCOPE I now have a new customer.

     
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    What our customers say;


    "Brilliant for fault diagnosis."

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    Skilcraft Computer Services


    "The Micro2000 Toolkit has cut our diagnostic time

    down by half"

    ComTechTronix


    "Less time spent on

    problem solving."

    Matrix Warehouse West


    "Gives you peice of mind,

    set it going and leave it

    to do its job!"

    Computer Services


    "Quickly enables us to determine the cause: hardware or software."
    LNW Services


    "This has saved so much time, a "must have" piece

    of kit for all PC Tec's."

    Brockham Computers


    See more reviews

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