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Company Name:

PC ONSITE

WEB ADDRESS:

www.pconsite.org

Company Telephone:

01380 831118

Company Address:

5 Pear Tree Orchard, Bratton, Wiltshire, England, BA13 4EU

Company Activity:

We provide Total IT Support for Businesses & Homes.

Areas of Expertise:

PC & Laptop repairs, Wired & Wireelss Network Installation, Data Recovery, Virus & Spyware Removal, Remote Support.

Geographical areas:

Wiltshire and surrounding counties

Tools used:

Universal Diagonostic Toolkit

How tools help:

Provides me with the ability to pinpoint problems within minutes rather than guessing whats wrong.

Example:

I have been out to some onsite calls where the customer has already had a company out to look at the problem and was not happy with the answer as the engineer spent more time scratching his head. We ended up going out to the same customer and was able to pinpoint the problem within the time it takes to take the side off the computer and plug in the card to read out the code. Result = happy customer..

Useful Tips:

The best advice I can give is to test the product before going out to a customer make sure you understand how it works and how to read the codes from the manual. Don't try and learn how to use the product while on the job.

Other Data:

Great product for the serious computer engineer.

Company Name:

D K Networks

WEB ADDRESS:

www.dknetworks.co.uk

Company Telephone:

01227 200020

Company Address:

23 Woodman Avenue, Whitstable, Kent, CT5 2RB

Company Activity:

Home & Business Computer & Network Services.

Areas of Expertise:

Hardware Maintenance & Repair, Network Installation & Configuration, Microsoft Software Support.

Geographical areas:

East Kent

Tools used:

Micro-Scope, POST-Probe

How tools help:

A very quick and easy hardware test helping pinpoint the fault accurately everytime.

Company Name:

Sienar Systems Limited

WEB ADDRESS:

www.sienar.co.uk

Company Telephone:

01273 492316

Company Address:

50 Wantley Hill, Henfield, West Sussex, BN5 9JS

Company Activity:

Sienar Systems offer a complete IT Service to Small businesses and home users from supply and installation to troubleshooting.

Areas of Expertise:

Wireless LAN, Microsoft Windows, TCP/IP Networking, Thin Client ans Terminal Server, Remote Access and Security

Geographical areas:

Sussex and the South East of England, if a client has networks outside of these regions we can still offer support for them, our furthest client is Antigua

Tools used:

Universal Diagonostic Toolkit

How tools help:

To be able to diagnose exactly where the problem lies takes away the trial and error of swapping out hardware to try and find the issue.

Company Name:

Computersmiths

WEB ADDRESS:

www.computersmiths.co.uk

Company Telephone:

01722416750

Company Address:

31 Avon Terrace, Salisbury, SP2 7BT

Company Activity:

Custom built PC's, repairs and upgrades

Areas of Expertise:

Hardware and software support

Geographical areas:

Salisbury, Wiltshire, Dorset & Hampshire

Tools used:

Micro-Scope, Universal Diagonostic Toolkit

How tools help:

The toolkit takes a lot of the guesswork out of diagnosing faults enabling repairs to be done quicker and therefore cheaper for the customer.

Company Name:

Kruse Internet Services

WEB ADDRESS:

www.kruse.co.uk

Company Telephone:

0208 2245976

Company Address:

26A Pemberton Road, East Molesey, KT8 9LH

Company Activity:

Internet Marketing, SEO.

Areas of Expertise:

On-Page Optimisation.

Geographical areas:

UK

Tools used:

Micro-Scope

How tools help:

I obviously depend on my computers for my work, they need to be in good shape. Micro-Scope helps me to keep them that way.

Company Name:

N-CIS

WEB ADDRESS:

www.n-cis.com

Company Telephone:

01638 743710

Company Address:

Office 4, The Old Blacksmiths Yard, Newham Lane, Burwell, Cambridge, CB25 0EA

Company Activity:

IT Management for B2B, IP security using network based security cameras. Home and Office PC's and Server builds and repairs. Antivirus, networking & Wireless etc.

Areas of Expertise:

IT deployment and consultancy to get the most from your IT investment.

Geographical areas:

East Anglia, mainly Ely,Cambridge, Ipswich, Newmarket areas

Tools used:

Micro-Scope, EraserDisk

How tools help:

It has helped in Clients knowing that their old machines have been disposed of without the risk of Bank or other confidential details going to the wrong hands.

Company Name:

Prototech Electronics

WEB ADDRESS:

www.prototechelectronics.co.uk

Company Telephone:

01308 420122

Company Address:

Clarence House, 13 West Bay, Bridport, Dorset, DT6 4EN

Company Activity:

We do sales of Desktops & Laptop computers. We stock a large amount of PC accessories and have a service centre for all upgrades & repairs.

Areas of Expertise:

Sales, service calls, upgrades and repairs

Geographical areas:

Bridport and all surrounding areas

Tools used:

Micro-Scope, Post-Probe, MemScope

How tools help:

Micro-Scope tests can be left to run unmonitored which frees up time to concentrate on other repairs, correctly diagnosed faults can help towards getting the repairs done successfully first time round.

Examples:

I had one very frustrating machine which Micro 2000's memchecker helped me with. Ram replaced and problem solved.

Company Name:

Barnet Schools ICT Support Service (formerly barnet schools technical support)

WEB ADDRESS:

www.lgfl.net/lgfl/leas/barnet/accounts/schools-ict-support/Home.htm

Company Telephone:

0208 359 3411

Company Address:

Manorside School, Squires Lane, Finchley, London, N3 2AB

Company Activity:

We provide full ICT and AVA support for schools in the London Borough Of Barnet

Areas of Expertise:

ICT and AVA in the education sector

Geographical areas:

North London

Tools used:

Micro-Scope, USB-Scope, Post-Probe

How tools help:

They are invaluable tools for quickly diagnosing hardware and some software problems on a wide range of PCS and laptops.

Examples:

I find myself using Usb-scope regularly for diagnosing usb connection problems on laptop computers.

Tips:

Micro-scope is particularly useful for finding memory and graphic chip problems on laptop and desktop computers without having to dismantle the unit.

Company Name:

F1 Key Computers

WEB ADDRESS:

www.f1-key.co.uk

Company Telephone:

(023) 8098 8463

Company Address:

Unit 19 Solent Business Centre, Millbrook Road West, Southampton, SO15 0HW

Company Activity:

PC sales and repairs for home and business customers, plus small business IT solutions

Areas of Expertise:

Wireless networks, general computer / laptop repairs, small business solutions

Geographical areas:

Hampshire

Tools used:

Micro-Scope

How tools help:

Micro-Scope takes out the guess work and the 'swap it and see' method meaning we are consistant in our approach and much quicker at doing it.

Examples:

A laptop hard drive had become corrupt, customer tried to restore windows which failed, the manufacturer told customer he needed a new hard drive which he bought, but still did not work, he was then told that his restore disc was faulty and was sent a new one, this failed too. The customer came to us at this point, expecting us to say it was not worth fixing, within a day he had it back working fine - Micro-Scope found a problem with one of his RAM chips which we were able to replace and run his restore disc with no problems.

Tips:

Understand your tools inside out - they can normally do more than you use them for!

Company Name:

TCG Computer Services Limited

WEB ADDRESS:

www.tcgcomputerservices.com

Company Telephone:

01256 462 332

Company Address:

14 Little Copse Chase, Chineham, Basingstoke, RG24 8GL

Company Activity:

IT services for Small / Medium Companies

Areas of Expertise:

Servers, Networking etc

Geographical areas:

Hampshire and Isle of White

Tools used:

Micro-Scope and POST-Probe

How tools help:

They help me to quickly find the answer for many of the problems that would otherwise take a long time without these kinds of diagnostic tools.

Company Name:

ITinHouse

WEB ADDRESS:

www.itinhouse.co.uk

Company Telephone:

07092 114510

Company Address:

81 Warwick Road, Sutton, Surrey, SM1 4BL

Company Activity:

Network Installations, PC and laptop repairs, Offsite data backup, Web Hosting & Email Services. Antivirus & Spyware removal.

Geographical areas:

South London and Surrey Areas

Tools used:

Universal Diagnostic Toolkit

How tools help:

I can be sure that the results given by the microscope Kit are accurate and trustworthy allowing me to give my customers a quicker fix and turnaround of there PC's.

Examples:

When I first made a purchase of this kit several years ago I have to say it was purely out of curiosity. I was well prepared to send it back after finding that I could do most of the diagnostics my self with all the freeware utils around. However within 2 days it had already re-paid for itself. I had 3 PC's in from 1 site. Windows had a problem restarting on all of them. I found that all the HD's had bad sectors on them and chose to low level format them. It cured the problem and I returned them with a clean bill of health. I wouldn't have been able to do that without the diagnostic software. It saved us a lot of time a great investment.

Tips:

Use it even when you don't think you need to.

Company Name:

Proactive Computing

WEB ADDRESS:

http://www.proactivecomputing.org

Company Telephone:

07918 175127

Company Address:

115 Dobree Park, Rockwell Green, Wellington, Somerset, TA21 9RT

Company Activity:

We provide IT support services to charities, non-profit organizations, community groups and qualifying individuals. Additionally we perform PC recyclig and via our www.it4kids.org campaign try and help children and community groups obtain PC skills and opportunities both within the UK and Worldwide.

Areas of expertise:

We specialize in IT technical support, PC Recycling and custom PC Building.

Geographical areas:

Somerset and Devon

Tools used:

Micro-Scope

How tools help:

The ability to quickly identify, test and log the makeup of systems assists us in maintaining our computer records as to system architecture and configuration of computers supplied by us. Secure wiping the hard drives ensures Data Act compliance and that our equipment donators are protected from risk of data loss / fraud - this being an essential part of our service.

Examples:

Having been in the industry for 20 years I have seen companies and individuals use just FDISK to try and ensure data erasure. It does not work? Micro-Scope 2000(Secure Wipe) does the job right....just the way we like it as A+ qualified Technicians.

Tips:

Take the time to learn the true capabilities! It's awesome as to what can really be done with Micro-Scope.

Other Info:

Remember to update the software / products. The IT industry is in constant flux...it really helps to have Up-to-date diagnostic tools.

Company Name:

Tuff Computers Ltd

WEB ADDRESS:

http://www.tuffcomputers.co.uk

Company Telephone:

01322 286898

Company Address:

Unit 1, City Arms House, 125-127 London Road, Stone, Kent. DA2 6BH

Company Activity:

Hardware reseller, PC builds & upgrades, system repairs, networks and broadband.

Areas of expertise:

PC repairs, hardware sales, network installations

Geographical areas:

Kent and the remaining south east, London

Tools used:

Micro-Scope & POST-Probe

How tools help:

It gives me an indication straight away of the problem and which part is failing, the report function is especially essential to my clients needs

Examples:

PC kept rebooting, customer dropped it to me and within a few hours using Micro-Scope & POST Probe we had diagnosed the issue and repaired the machine so that the customer had it back within 1 day

Tips:

Read the books thoroughly.

Other Info:

Many thanks for a great tools pack.

Company Name:

2nd MCS (Direct-PC)

WEB ADDRESS:

www.2ndmcs.co.uk

Company Telephone:

0208 9083939

Company Address:

Unit G7 - Wembley Commercial Centre, East Lane, North Wembley HA9 7XX

Company Activity:

Selling PC Parts, Accessories and building computer systems.

Areas of expertise:

Selling motherboards, processors, memory, graphics cards and other accessories.

Geographical areas:

We are based in North Wembley and do computer fairs / shows throughout London plus Southampton, Northampton, Wolverhampton,...

Tools used:

Micro-Scope, POST-Probe and USB-Scope

How tools help:

It depends on which component I'm testing, but in general these tools are helping us do the job better and faster.

Examples:

We had some returns from the customers but our suppliers did not accept them as faulty, however after we provided them with results of tests using the Micro 2000 diagnostic tools - they accepted them.

Company Name:

CIND IT Solutions

Company Telephone:

0207 498 6544 / 07961 032841

Company Address:

106A Oglander Road, East Duulwich, London, SE15 4DB

Company Activity:

PC System builder, sales and services (Maintenance, repairs and upgrades).

Areas of expertise:

PC System builder, Maintenance, repairs and upgrades.

Geographical areas:

South East England at the moment.

Tools used:

Diagnostic Toolkit

How tools help:

Faster and more accurately.

Examples:

Wipe a hard drive securly. Rewrote BIOS when the battery was taken out for a long time and the BIOS disappeared.

Other Info:

The product is fantastic and helps me work more professionaly instead of trial and error business.

Company Name:

Compuwight

Web address:

www.compuwight.co.uk

Company Telephone:

01983 280529

Company Address:

Unit 5a, Prospect Business Centre, Prospect Road, Cowes, Isle of Wight. P031 7AD

Company Activity:

Repairs, Troubleshooting, Upgrades, New Systems, Networks.

Areas of expertise:

Hardware Fault Finding, Windows OS, Networking, System Building.

Geographical areas:

Isle of Wight

Tools used:

Micro-Scope

How tools help:

Better, faster, more accurately gives the customer a professional service which builds confidence and future business

Examples:

Proving to a customer that a memory module was causing their system to crash and not a software/OS problem, seeing it on the screen is difficult to argue against.

Other info:

Letting customers known that you use professional diagnostic tools and not the old 'swapping parts until I think it works' approach.

Company Name:

Matmos Computer Systems

WEB ADDRESS:

www.matmos.co.uk

Company Telephone:

01444482091

Company Address:

The Enterprise Park, Lewes Road, Lindfield, West Sussex, RH16 2LH

Company Activity:

Systems Integrators / VAR

Areas of expertise:

Networks / Servers - Install & Upgrades with support contracts

Geographical areas:

South East England

Tools used:

Microscope, Post Probe, USB Scope

How tools help:

Automates fault diagnosis

Examples:

All New Builds now run through Micro-Scope tests – which have significantly reduced warranty call-outs for us.

Tips:

Ensure its set for output report to floppy or printer.

Company Name:

In Touch Technical Services Ltd

WEB ADDRESS:

www.ittsl.com

Company Telephone:

0870 442 8366

Company Address:

The Old Bakery, Portsmouth Road, Bursledon, Southampton, Hampshire, SO31 8EQ

Company Activity:

Complete range of Information & Communication Technology products and services.

Areas of expertise:

PC & Server Support, Web Design, Networking, Hardware & Software Sales, Telephony Consultancy

Geographical areas:

Southampton, Hampshire, and adjacent counties.

Tools used:

Universal Diagnostic Toolkit

How tools help:

Allows us to test at a level below the operating system.

Examples:

We have found often that it will find the most minor of faults, otherwise undetected.

Company Name:

Binary-Box Computer Services

WEB ADDRESS:

www.binary-box.co.uk

Company Telephone:

01733 247123

Company Address:

Ford Close, Yaxley, Peterborough, PE7 3DT

Company Activity:

New P.C. Builds, P.C. Repairs & Upgrades, Consumable supplies

Areas of expertise:

P.C. Repairs & upgrades

Geographical areas:

Peterborough area.

Tools used:

Diagnostic Toolkit

How tools help:

Takes the guesswork out of some potentially difficult problems which are hard to find.

Company Name:

TWS Computer Services Ltd.

WEB ADDRESS:

www.twsweb.co.uk

Company Telephone:

01825 713510

Company Address:

The Martlets, High Street, Nutley, Uckfield, East Sussex, TN22 3NN

Company Activity:

Computer Services for Small Business and Individuals including Networking, Web Services.

Areas of expertise:

Windows 2003 Server, Exchange 2003, Networking and PC installations.

Geographical areas:

South East England for on-site and Worldwide for Web Services

Tools used:

Micro Scope, Post Probe, USB Scope

How tools help:

It is very useful to have an Operating System independent hardware diagnostics system.

Examples:

I have proved USB port failure by using USB probe when the Operating System failed to recognise peripherals.

Tips:

Don't leave it in the office when "working on customer site visits.

Company Name:

J.HORSLEY ELECTRONICS

Company Telephone:

01425 619025

Company Address:

20 Belmont Road, New Milton, Hampshire, BH25 5AZ

Company Activity:

Repairs of all types P.CB'S down to component level.

Areas of expertise:

Repair of marine electronics, analogue & digital circuits, computer & printers.

Geographical areas:

Europe

Tools used:

Micro-Scope

How tools help:

I use it to test RAM and for testing video memory and low level formatting hard drives.

Tips:

Upgrade the Micro-Scope

Company Name:

Island Technology Systems Ltd

Web address:

www.islandtechnologysystems.co.uk

Company Telephone:

01983 290 447

Company Address:

18 Yarborough Road, East Cowes, Isle of Wight

Company Activity:

Service and Sales of IT equipment.

Areas of expertise:

All areas

Geographical areas:

The Isle of Wight for Service, and the UK for sales

Tools used:

Micro-Scope, POST-Probe, USB-Scope

How tools help:

Getting to the root of a problem using information supplied by the customer can sometimes be very time consuming. Especially when they are 'sure' it's the motherboard.

Examples:

A small network was continually crashing. It could have taken ages to go through each computer. Using the Micro 2000 tools meant it took a fraction of the time. It correctly diagnosed there was a problem with a USB printer. Once removed, the system ran perfectly.

Company Name:

x-pc systems

Web address:

www.x-pcsystems.co.uk

Company Telephone: