Frequently Asked Questions
Q. Can you use RemoteScope to " dial
in " to a customer's computer onsite?
Q. Can the console access the client for
information or produce a report while this client is being
used?
Q. How does RemoteScope actively update the
inventory or any new software added to the PC?
Q. Does the product have the capability of
comparing software installed on PC's to a database of licenses
- ensuring we are clean in terms of unlicensed software?
Q. Is it necessary or recommended for RemoteScope
software to be run on a Server?
Q. How does RemoteScope recognize software
that is installed on a PC?
Q. Can RemoteScope offer the same features
via VPN?
Q. Can RemoteScope monitor the network broadcasting
over the entire System?
Q. Do you have to install the client package
to each computer?
Q. Is RemoteScope anything like PC Anywhere?
Q. Can I use RemoteScope over a WAN?
Q. Will it work through a firewall?
Q. How can it work with dynamic IP addressing?
Q. How is it licensed?
Q. Is the inventory collected from the Client
in real-time?
Q. Can a client user install hardware or
software without me knowing it?
Q. Can I schedule a client system shutdown
using RemoteScope?
Q. What is RemoteScope and why do I need
it?
Q. Can you
use RemoteScope to " dial in " to a customer's computer
onsite?
A. Yes, RemoteScope is primarily design for LAN and WAN topology
in managing networks. It has the capability of remotely connecting
to a client regardless where or how far they are and can also
provide essential information of the client by gathering hardware
and software inventory, including the operating systems.
Q. Can the
console access the client for information or produce a report
while this client is being used?
A. Yes, RemoteScope runs
silently in the background regardless if there is a user or
not working on the client machine.
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Q. How does
RemoteScope actively update the inventory or any new software
added to the PC?
A: The console user simply
needs to refresh his inventory to update the database. However
with RemoteScope's new Task Management system, you can schedule
to refresh the inventory on a daily or weekly basis automatically.
Q. Does the
product have the capability of comparing software installed
on PC's to a database of licenses - ensuring we are clean
in terms of unlicensed software?
A: Yes. It will record
software installed on each client PC. You will then need to
tell RemoteScope how many licenses you have.
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Q. Is it
necessary or recommended for RemoteScope software to be run
on a Server?
A. Although for earlier versions of RemoteScope (2.6 and below) it was not a requirement to run it on a server, we do now recommend that the later versions (3.0 and up) are run on a server.
Q. How does
RemoteScope recognize software that is installed on a PC?
A. RemoteScope recognizes
software through registry entries on Windows Programs. So
all programs shown in the add/remove section of windows will
be listed. It records hardware via Windows Registry as well.
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Q. Can RemoteScope
offer the same features via VPN?
A. Yes. Remote Scope
can work over VPN. As long as the 2 networks connecting the
VPN can establish a valid connection and translate each other's
IP addressing, Remote Scope should be able to see the computers
on both sites.
Q. Can RemoteScope
monitor the network broadcasting over the entire System?
A. Remote Scope is not
designed to monitor Internet traffic. What our product offers
is a way to manage workstations and servers remotely and not
to manage Internet activity.
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Q. Do you
have to install the client package to each computer?
A. Yes. This is a simple
one-time process of installing the Remotescope's Client package,
which has to be done on each system.
There are various ways to send this RemoteScope start-up
file out across your network. The most common are via e-mail
or to put the file on a shared directory. You can also script
your network to run this file at log-on.
However once this is done, if there are updates then these
can be remotely deployed using the Console.
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Q. Is RemoteScope
anything like PC Anywhere?
A. No, only the remote
control function is similar - However, RemoteScope does this
quicker and easier, and uses less bandwidth on the network.
Plus it also has many other features not found in products
like PC Anywhere. These include searchable hardware and software
inventories, unattended remote rollout of new applications
and updates.
Q. Can I
use RemoteScope over a WAN?
A. Yes. RemoteScope is
TCP/IP based and can be used over a LAN, WAN, dial-up or any
other way you can access a Client with TCP/IP.
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Q. Will
it work through a firewall?
A. Yes. A port needs
to be open through the firewall of course, and that port can
be specified in the Client configuration.
Q. How can
it work with dynamic IP addressing?
A. The Client can be
addressed by computer name rather than static IP address,
and the DHCP server at the remote end will recognise the Client's
current IP address.
Q. How is
it licensed?
A. By the number of seats
(Client PCs).
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Q. Is the
inventory collected from the Client in real-time?
A. The inventory database
is maintained on the Console and can be refreshed at any time.
This means if the Client has a hardware failure, you don't
have to make one trip to find out what was in it, and a second
trip with the right part. Also, in case the Client has a hard-drive
crash or an application accidentally deleted, you still have
a complete record of the software.
Q. Can a
client user install hardware or software without me knowing
it?
A. No. The inventory
information is collected right from the Registry on their
machine, so if their operating system knows it's there, so
will you.
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Q. Can I
schedule a client system shutdown using RemoteScope?
A. Yes, through the task
management function you can schedule almost all of the RemoteScope
features. This includes a shutdown or re-boot, scan-disc,
disk defrag, software update, system back up and many others.
The way RemoteScope does this is from the VB Scripting function.
Q. What
is RemoteScope and why do I need it?
A. RemoteScope is a feature-rich,
administrative software tool providing remote control, remote
monitoring, software distribution / roll-out, and inventory
control - all of which are vital for license management and
asset tracking. Having all this in one simple - but very powerful
package makes RemoteScope a must for all system administrators
and network managers.
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